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FAQ's

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How can I place an order?

Easy! You may place an order one of 2 ways: Call us directly at (443) 909-5215 or Fill out and submit our online rental request form.

When Do I Pay?

We require a 40% non-refundable security deposit to hold your reservation. Once we arrive, we will collect the balance as quoted to you. Your reservation is not confirmed until the deposit has been received and processed by our office.

How far in advance should I make my reservation?

You should make your reservations as soon as possible. Our moonbounces are very popular and sometimes we are booked up weeks and even months in advance. Saturdays are our most popular rental days.

What is your cancellation policy?

Our Policy is simple, if you cancel your event at least 14 business days prior to the event date your deposit will be fully refunded or can be applied to an alternate date within (1) calendar year.

What is the rental period?

Typically, our units are rented on a daily basis up to 6 hours. Special accommodations can be scheduled for an overnight occasion or two-day rental.

Do you deliver and set up?

Of course! Mr. Moonbounces drivers will deliver, set up and take down the moon bounce unit. We also ensure that the units are clean and in good working condition as we test the units for safety after set up. It takes approximately 15-30 minutes to set up the unit and review the operator safety procedures with you.

What time do you deliver and pickup the moonbounces?

You decide on the specific rental time and we will be there anywhere from 30 minutes to 2 hours before your event. We pick up the unit after the party is over but please allow up to 3 hours for pick up. If an exact pick up time is crucial please let us know.

Do you provide attendants?

Before we leave we train a responsible adult on how to operate the equipment safely; however, we do not provide attendant for backyard rentals. We will however provide staffing for larger events.

How much space do I need?

You will approximately need an area of 19' X 19' and a vertical height that can allow at least 15' of clearance. Imagine 2 cars parked side by side in your set up area.

Does the moonbounce require power?

Yes. Our moonbounces plug into a standard 120V household outlet. Customers are responsible for providing power for the moonbounce, however, Mr. Moonbounce LLC. does provide customers with a 50 foot extension cord. We ask that nothing else be plugged into the outlet that we are utilizing. If you are setting up in a park or a place without electrical outlets within 50 ft, let our sale representative know and we can provide a generator for an additional $75 per day.

How much electricity does a Moonbounce Use?

Very minimal, as you can see in example below:

Example:
Standard Moonbounce Blower is 115V and runs at 6.9 Amps (115V X 6.9 Amps) =0.7935 Watts
Depending on your particular rate, let’s say $0.13 per hour (contact your local electricity provider for current rates), the minimal cost per hour would be $0.103 cents per hour. A typical hair dryer uses much, much more electricity than our moonbounce!

What type of surface can the moonbounce be placed on?

The BEST surface is a level grassy area. However, we can set up any level surface such as concrete, asphalt, dirt and even indoor gymnasiums. Please specify when ordering which surface we will be setting up on so we can provide the appropriate anchors for your event.

Are Mr. Moonbounces inflatable units safe?

Yes. Our moon bounces are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to ensure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the moon bounce.

Is Mr. Moonbounce LLC. insured?

Yes! Mr. Moonbounce LLC. is a fully insured Maryland corporation. We will provide a copy of our insurance policy as proof of coverage upon request. For events on public property, additional insurance may be required. Please contact us for any information on charges that may apply. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. Mr. Moonbounce LLC. is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property.

Are all Moonbounce companies insured?

No, not every bounce company in Maryland is insured. Do not use a company without insurance and do not allow them to convince you that your homeowner’s policy will cover you! Mr. Moonbounce LLC. will not compromise when it comes to safety or doing the right thing!

Are the Moonbounces clean?

Yes. All of our moon bounces are thoroughly cleaned between each use. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another customer. This way, youre always guaranteed a unit that is safe, clean, and in good working order.

What are the appropriate ages for entering a moonbounce?

The appropriate ages for bouncing are 2-14 years old.

How many children can fit inside a moonbounce?

Between 6-10 kids at a time. The number varies upon the size of the moonbounce you are interested in.

Do you set up in parks?

Yes. You will be responsible for obtaining any necessary permits. A generator may be required because not all park locations have electricity. We provide generators for an additional $75 per day.

How much ice is needed for the Sno Cone machine?

A ½ pound of ice is required per serving. Example: For 100 servings you will need 50 pounds of ice.

What happens if it rains?

Mr. Moonbounce LLC. reserves the right to cancel any reservation due to forecasted severe or imminent deterioration of weather conditions. We will grant (1) rain date to be schedule within (1) calendar year if we cancel due to weather. Due to the ever-changing nature of weather forecasts, weather cancellations can only be decided upon the day of the rental. As a safety precaution, Mr. Moonbounce LLC. will not set up in the rain nor winds of 20 mph or more. If the forecasted weather calls for unfavorable weather conditions, it is the customer’s responsibility to contact our office to discuss canceling the rental and rescheduling the event. If the customer cancels due to rain before the delivery is in route, a full refund can be issued. If it is not actively raining and you wish to have the unit set up, we will be happy to do so. Please be advised that once your delivery is in route, no refunds or reimbursement will be provided.